Cardiff Dogs Home is part of Cardiff Council who is the Data Controller for the purposes of the data collected. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website or service.
What data do we collect?
Cardiff Dogs Home collects the following data:
- Personal identification information – Name, address, email address, phone number.
This is collected for the purpose of applying to rehome dog, becoming a registered dog walker, fostering a dog, claiming a seized / stray dog and reporting a missing dog or requesting to sign your dog over for rehoming.
How do we collect your data?
You directly provide Cardiff Dogs Home with all of the data we collect. We collect data and process data when you:
- Register to rehome a dog.
- Register to become a dog walker.
- Claim a seized / stray dog
- Report a missing dog
- Request to sign your dog over for rehoming
- Foster a dog
- Voluntarily complete a customer survey or provide feedback via email.
How will we use your data?
Cardiff Dogs Home collects your data so that we can:
- Contact you regarding rehoming / missing dogs/ signing a dog over for rehoming.
- Update the microchip of rehomed dogs to reflect your information as required by the Microchipping Regulations 2016.
Who do we share your data with?
Your personal data is shared with the listed partner organisations;
- PetPlan Insurance – At your request for the purpose of taking up to 4 weeks free pet insurance.
- The Police – If requested under Schedule 2 of the Data Protection Act 2018.
- Relevant microchipping company
- My Charms – the 3rd party who manage our PATCH system.
How do we store your data?
Cardiff Dogs Home securely stores your data on secure Council systems, drives and a secure third-party system, called PATCH. Only Cardiff Dogs Home staff and Trustees and employees have access to these systems.
Cardiff Dogs Home will keep your name, address, email address, and contact number for 6 years. Once this time period has expired, we will delete your data from our systems.
What are your data protection rights?
Cardiff Dogs Home would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Cardiff Dogs Home for copies of your personal data.
The right to rectification – You have the right to request that Cardiff Dogs Home correct any information you believe is inaccurate. You also have the right to request Cardiff Dogs Home to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Cardiff Dogs Home erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Cardiff Dogs Home restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Cardiff Dogs Home’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Cardiff Dogs Home transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Our lawful basis
Data Protection law describes the legal basis for our processing your data as necessary for the performance of: (e) Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.
Statutory Guidance: The Environmental Protection (Stray Dogs) Regulation 1992.
Privacy policies of other websites
The Cardiff Dogs Home website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Cardiff Dogs Home keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 21st October 2025.
How to contact us
If you have any questions about Cardiff Dogs Home’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: dataprotection@cardiff.gov.uk
Or write to us at:
Data Protection Officer
Information Governance Team
County Hall
Atlantic Wharf
Cardiff
CF10 4UW
If you make a request, we have one month to respond to you.
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Cardiff Dogs Home has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office via their website or by calling 0303 123 1113.
